How to Trace Reversal record | Wired Banking Lite

How to Trace Reversals

Follow these steps to trace and understand reversals in the admin portal:

1. Log in to the Admin Portal:

   • Access the system with your credentials.

2. Go to Transaction History:

   • Navigate to NIP Payment Channel and select Transaction History to view all transactions.

3. Understand Reversal Types:

   • Manual Reversal (Company Transfer):
     • Credited to the Business Account.
     • Business later credits the Customer’s Account.
   • Auto Reversal (Bank Transfer Reversal):
     • Both Customer and Business Accounts are credited automatically.

4. Trace Specific Transactions:

   • Use search filters (Transaction ID, Date, or Account) to locate a reversal.
   • Confirm the credited accounts and amounts.

5. Resolve Issues:

   • For missing credits or discrepancies, escalate to the finance team.
   • Ensure timely updates for manual reversals.

This simple guide helps ensure quick and accurate tracing of transaction reversals.