How to setup eDirect Debit Mandate | Wired Banking

eDirect Debit Mandate Update

We have introduced a new and enhanced date selection feature that allows you to set specific durations for original loan repayment or target savings. Additionally, you can now extend the mandate expiration date by 6 months to 1 year for greater flexibility.

To ensure seamless processing, here’s what each field structure means and how it interacts with the eDirect Debit mandate:

• account_number: The customer’s bank account number to which the mandate will be applied. This is essential for identifying the account for repayments or savings contributions.

• phone_number: The customer’s phone number associated with their bank account. This number may be used for SMS notifications or contact purposes regarding the mandate..
  

• Bank Name:  the customer’s bank. This helps route the transaction to the correct bank, ensuring debits are accurately applied.

• email: The customer’s email address for electronic communication, confirmation of mandate setup, or notifications.

• narration: A brief description of the purpose for the mandate. For example, "Mandate for computer loan" helps the customer and system keep track of the reason for each debit.

• address: The customer’s address as it appears in their bank records. This may be used for verification purposes or mandate documentation.

• amount: The maximum amount intended for each debit transaction, aligned with the mandate figure. This value must match the original repayment amount, and any lower variable amounts should be formatted as follows:

  Example Format: 50000,25000,15000,10000

  Ensure there are no spaces after commas, and no comma after the final amount. This enables the system to attempt the full amount first and, in case of insufficient funds, automatically attempt the next amount in sequence. Accurate formatting of these variables is essential for efficient mandate processing.

Testing the Direct Debit Mandate

When testing the eDirect Debit mandate, set a duration of at least one week and ensure the account has sufficient funds for the debit process. Proper setup and test runs can help ensure successful mandate execution.

For further assistance, please refer to the video tutorial here.
https://www.youtube.com/watch?v=l921Nihta-E