How we communicate with your customers and what it means at any given time
When your subscription expired, we tell them
Please hold on we are carrying out a quick maintenance on our system
*When your company account is suspended or not active*
Encounter error while trying to connect to institution.. please try again later
*If your company account is disabled from carryout bank transfer*
Company name is not profiled for bank transfer at the moment..
When you have insufficient funds on your company wallet and they want to withdraw funds via bank transfer*
Switcher related error please try again.
*If customer account is not active*
Your account is not active, please contact Administrator. ( Active on pending entry )
*When customer account is on restricted ( PND or PNC*
Your account is currently on hold. Kindly contact customer care *( active from customer management - customer restriction)*
*When customer account is block*
Your account is currently suspended please contact customer care support. (all customer)
*When customer enter too many wrong password or pin*
Your account have been blocked due to wrong pin entry.
*When customer want to login to Lowo or custom app and his account is not approved*
Verification is in progress please try again later. ( Pending entry)
*When customer want to transfer more then what is set on his saving product or tier level.*
Maximum amount exceed.
*When API is down.*
The product is out of service and will be restored soon
*When other B2C communication response are adding you will be updated in the group.*
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